About – Ceylan Insurance

Our Vision & Values

At Ceylan Insurance Brokers, our vision is to be the most trusted and reliable insurance brokerage firm in Sri Lanka. We strive to achieve this by upholding our core values of professionalism, transparency, and loyalty in all our interactions with clients, partners, and employees.

Ceylan Insurance Brokers is a leading insurance brokerage firm operating in Sri Lanka.

With a strong focus on personal lines insurance, commercial lines insurance, and reinsurance, we provide comprehensive coverage and risk management solutions to individuals and businesses alike.

We are made up of a strong team with a wealth of knowledge and years of experience across a number of classes of insurance, all driven by one common goal; to provide the best insurance experience to each of our customers.

Our Promise To You

Professionalism

We maintain the highest professional standards in our work, ensuring that our clients receive expert advice and tailored insurance solutions. Our team of experienced professionals is dedicated to understanding the unique needs of each client and providing them with the best coverage options available.

Transparency

We believe in fostering trust and transparency in all our dealings. We provide clear and concise information about our insurance products, terms, and conditions, ensuring that our clients have a complete understanding of their coverage. We aim to build long-term relationships based on mutual trust and open communication.

Loyalty

At Ceylan Insurance Brokers, we value the trust our clients place in us. We are committed to their best interests and work tirelessly to deliver exceptional service. We prioritize long-term relationships over short-term gains, ensuring that our clients' needs are always met with unwavering loyalty.

Our Service Level Promise

At Ceylan Insurance Brokers, we understand the importance of exceptional service in the insurance industry. We are dedicated to providing our clients with a seamless and hassle-free experience, focusing on their satisfaction and peace of mind.

Prompt response:

We strive to respond to client inquiries and requests promptly, ensuring that their needs are addressed in a timely manner. Our team of dedicated professionals is always available to provide assistance and guidance.

Claims Support:

Customer Satisfaction:

Our success is measured by the satisfaction of our clients. We value their feedback and continuously strive to exceed their expectations. We take pride in building strong and lasting relationships with our clients, earning their trust through exceptional service.

Tailored Solutions:

We recognize that every client has unique insurance requirements. Our experts take the time to understand each client’s specific needs and provide customized insurance solutions that best fit their circumstances.

Continuous Support:

At Ceylan Insurance Brokers, our commitment to our clients goes beyond the initial policy purchase. We offer continuous support, including policy reviews, risk assessments, and proactive advice, to ensure that our clients’ insurance coverage remains relevant and up to date.